JR Digital Hub — 30-Day Trial Terms

Version: v1.4 · Last updated: 20 May 2026 · Owner: JR Digital Services · ABN 15 677 761 787

1. About these Terms

These Trial Terms set out the deal between you (the business or person signing up) and JR Digital Services (ABN 15 677 761 787) ("JRDS", "we", "us", "our") for the JR Digital Hub 30-day free trial (the "Trial").

By starting your Trial, booking your Strategy Call, or asking us to migrate your data, you agree to these Terms. If you don't agree, don't start the Trial — and tell us, so we can answer questions and try again.

We've kept this document short and plain. If anything is unclear, email trial-support@jrdigitalservices.com.au and we'll explain in plain English before you commit.

2. What you get during the Trial

Before you start: the Trial requires a valid credit or debit card at signup. We do not charge the card during the 30-day Trial. At the end of Day 30, the Trial auto-converts to a paid Hub subscription on that card unless you cancel before then. See Section 3 (end-of-trial) and Section 4 (cancellation) for the exact mechanics.

For 30 days from the day you activate your Trial account, you get:

Full access to the JR Digital Hub platform for one business account.
A 30-minute Hub Strategy Call with a JRDS strategist, recorded and emailed to you.
A custom Tool-Stack Audit and migration plan, delivered as a written document.
Done-for-you migration of up to 2,500 contacts and one (1) calendar into your Hub account (see Section 5 for scope and limits).
Access to our Quick-Start onboarding library and setup checklist.
Email and chat support during the Trial, during AU business hours (Mon–Fri, 9am–5pm ACST, excluding SA public holidays).

The Strategy Call must be booked and held within the 30-day Trial window. If we can't fit you in because our calendar is full, we'll extend the Trial by the number of days needed to complete the call.

3. Trial length, start and end

Trial length: 30 calendar days.

Start trigger: the Trial begins on the day your Hub account is activated (you receive a "your Hub is ready" email from us). That day is Day 1.

End trigger: the Trial ends at 11:59pm ACST on Day 30.

What happens at the end:

Your Trial auto-converts to a paid JR Digital Hub subscription at 11:59pm ACST on Day 30, charged to the card you provided at signup.
The paid subscription rate is AUD $297 per month, inclusive of GST, billed monthly in advance, with no lock-in beyond the current month.
We will send a reminder email at least 3 days before the Trial ends so you have time to decide. The reminder goes to the email address on your account.
To avoid being charged, cancel before 11:59pm ACST on Day 30 using the one-click cancel in your account settings (see Section 4).
If you don't cancel, the subscription continues month-to-month until you cancel it. You can cancel a paid subscription at any time under the Subscription Terms that apply once the Trial converts.

If you cancel before Day 30 (so the Trial does not convert):

Your Hub account stops being active immediately on cancellation.
Your data stays on our system for 30 days from the cancellation date so you can ask for an export (see Section 6).
After that 30-day window, your data is deleted from our active systems. We may retain backups for a further 90 days for disaster-recovery purposes only, after which they are also deleted.

If the Trial converts to a paid subscription: your data continues to live in your Hub account under the Subscription Terms. Data retention, export and deletion for paid subscribers are governed by those Subscription Terms, not by Section 6 of this document.

The Subscription Terms (billing, cancellation, SLA, refunds) that apply once your Trial converts will be presented to you in full before the Trial starts, in the same signup flow where you provide your card. They are a separate document and are not part of these Trial Terms. By providing your card at signup, you acknowledge you have seen and accepted those Subscription Terms.

4. Cancellation

You can cancel your Trial at any time before 11:59pm ACST on Day 30, from inside your Hub account, using the Cancel Trial button in your account settings. Cancelling before that cut-off means you will not be charged. No phone calls. No retention scripts. No "are you sure" loop.

If you don't cancel by that cut-off, the Trial auto-converts to a paid subscription as set out in Section 3, and the cancel path that applies from that point is the one in the Subscription Terms (cancel any time, no lock-in, takes effect at the end of the current billing month).

If you cancel before the Day 30 cut-off:

Your Hub account stops being active immediately on cancellation.
Your card is not charged. No conversion to paid takes place.
Your data is retained for 30 days from the cancellation date so you can request an export under Section 6.
After that, your data is deleted as described in Section 3.

You don't need to give a reason. We may ask for feedback, but you don't have to answer.

5. Migration Service

We migrate up to 2,500 contacts and one (1) calendar from your existing system into your Hub account, free of charge, as part of the Trial.

5.1 What's included

Contact records: name, email, phone, address, custom fields (where they map to Hub fields), tags, and notes.
Calendar: events with date, time, title, attendees and location for the calendar you nominate.
Basic field mapping between your source system and the Hub.

5.2 What's NOT included

More than 2,500 contacts, or more than one calendar.
Pipelines, opportunities, deal stages, or sales-process data beyond contacts and calendar.
Conversation history (SMS, email threads, chat logs) — we'll move what we can; some source systems don't expose this cleanly.
Custom automations, workflows, funnels, websites or forms from your old system.
Files, attachments or images linked to contact records.
Historical reporting / analytics data.
Migrations from systems we don't already integrate with (we'll tell you upfront if this applies).

If your migration needs anything in the "not included" list, we'll quote it as a separate paid engagement before we start. You're free to say no — your free migration scope still stands.

5.3 What we need from you

Access credentials for your existing system (or an admin user added with read access).
A point of contact at your business who can answer field-mapping questions within one business day.
Authority to access and copy the data — i.e., you have the right to give us access to it.

If we can't get the access we need, we can't run the migration. We'll tell you what's missing within two business days of your Trial starting.

5.4 If the migration fails partway through

If the failure is on our side: we fix it at our cost. If the fix can't be completed within the 30-day Trial, we extend your Trial by the number of days needed to complete the migration plus 7 extra days. You bear no cost.
If the failure is on the source-system side: we'll tell you within two business days, explain what we found, and offer two options — attempt a workaround (within original scope where possible), or cancel the Trial with no obligation. Your original data is unaffected; we work from a copy.
If the failure is because the data you gave us isn't what we agreed: we'll pause, tell you, and offer a paid quote for the larger scope or run within the 2,500-contact cap and tell you which records made the cut.
In every scenario above, you keep the Strategy Call recording and the Tool-Stack Audit document that have already been delivered.

5.5 Data integrity during migration

We work from an exported copy of your data, not from your live source system. We do not delete, modify or overwrite anything in your source system. If you cancel mid-migration, your original data — wherever it currently lives — is untouched.

6. Data Export Commitment

If you cancel, or if the Trial ends and you decide not to subscribe, we will export your data back to you so you can take it elsewhere. No hostage-taking.

6.1 What we export

Contacts — as a CSV file.
Calendar events — as an ICS file (importable into Google Calendar, Outlook, Apple Calendar and most others).
Any documents we delivered to you — your Tool-Stack Audit, your Strategy Call recording — emailed to you again on request.

6.2 What we don't export

Conversation history (SMS, email, chat) — only if and to the extent the Hub's underlying platform supports a clean export.
Third-party integrations — data lives in those systems, not ours.
Custom pipelines, automations or workflows built inside the Hub during the Trial.
Files / attachments — included where reasonably possible.
Analytics or reporting data generated by the Hub.

6.3 How and when

Email trial-support@jrdigitalservices.com.au or click Export My Data in your Hub account.
We deliver within 7 business days of your request, by email.
The export is free of charge.
You can request the export at any time during the Trial and for 30 days after the Trial ends or after cancellation. After that 30-day window, your data is deleted per Section 3 and we can no longer produce an export.

7. Strategy Call — recording, consent and IP

7.1 Recording

Your 30-minute Hub Strategy Call is recorded so we can send you a copy to keep. You'll be told the call is being recorded at the start of the call, and asked to consent on the call. If you say no, we don't record. You can also tell us in advance (reply to the booking email) that you'd prefer not to be recorded.

7.2 Yours to keep

The Strategy Call recording and the written Tool-Stack Audit document are yours. You can keep them, share them inside your business, and use them however you like. You can keep them whether or not you subscribe to the Hub at the end of the Trial. The only thing we ask: don't republish them publicly — they were prepared specifically for your business.

7.3 IP position on the audit document

You own the use of the audit for your business — read it, share it internally, act on it, give it to a future provider.
JRDS retains copyright in the document itself (the wording, the framework, the templates we used to build it).
Anything you said on the call (your business info, your processes, your data) belongs to you.

8. Refund policy and the "It Works or You Don't Pay" Guarantee

During the 30-day Trial itself, no payment is taken — so there is nothing to refund during the Trial.

When your Trial auto-converts to a paid subscription (because you didn't cancel before the Day 30 cut-off), the first month's subscription fee of AUD $297 inc. GST is charged on Day 31, and the subscription then bills monthly in advance. We back that paid period with the guarantee below.

8.1 The "It Works or You Don't Pay" Guarantee

For your first 90 days as a paying customer, if the Hub isn't working for you, we'll fix it — and if we can't fix it, we'll refund every Hub subscription fee you've paid us for that period. We'd rather make it work than keep money for something that isn't doing its job.

The 90-day guarantee window. It runs from the day your Trial converts to paid (the Day 31 conversion charge) and ends 90 calendar days later. At $297 inc. GST per month billed monthly in advance, that window covers up to three monthly payments (the Day 31, ~Day 61 and ~Day 91 charges) — so the maximum refund is up to about $891 inc. GST (three months at $297), being the total of the Hub subscription fees you have actually paid us during the window.

What "working" means. So this is fair and predictable for everyone, "working" is judged against what we promised to deliver — not against your sales, lead volume, revenue or other results we don't control. The Hub is "working" when:

your Hub account is set up and functioning substantially as we described it to you (in your Tool-Stack Audit, your Strategy Call, and these Terms); and
you can run your core workflows in the Hub — that is, you can manage your contacts, send messages, use your calendar/booking, and run the automations or campaigns we set up with you — without a fault on our side preventing it.

The Hub is "not working" when a fault attributable to the Hub or to our setup stops you from running those core workflows substantially as described, and we are unable to put it right within the remedy period below. A preference for how the Hub looks or behaves, a change of mind, or a result you hoped for that the Hub never promised, is not "not working".

How to claim — the two things we ask of you.

Use it. You need to have actually used the Hub for your business substantially as we set it up — i.e. you've genuinely tried to run your core workflows in it. This isn't a trap: if you've been using the Hub in good faith for your day-to-day work, you meet this condition. It only exists to rule out claims where the Hub was never really used.
Tell us, and give us a chance to fix it. Email trial-support@jrdigitalservices.com.au within the 90-day window, describe what isn't working, and give us a reasonable chance to put it right. We then have up to 14 calendar days from your email to remedy the issue (we'll usually be much faster). We may ask you for reasonable access or information we need to diagnose and fix it.

What happens after we try to fix it. If, after our remedy attempt (up to 14 calendar days), the Hub still isn't working as described above, you're entitled to a full refund of all Hub subscription fees you have paid us during the 90-day window — up to the three monthly $297 inc. GST payments described above. We process the refund to your original payment method within 10 business days of confirming the issue couldn't be remedied, and we cancel your subscription at that point unless you ask us to keep it running.

We apply this guarantee consistently to every customer who meets these conditions. The only valid reasons we can decline a guarantee refund are: (a) the claim was raised outside the 90-day window; (b) the Hub had not genuinely been used for your business as set up; or (c) we remedied the issue within the 14-day remedy period so that your core workflows work substantially as described. We won't decline for any other reason.

8.2 Outside the guarantee

Subscription fees for any month falling outside the 90-day guarantee window are non-refundable as a matter of course, because they pay for a live service you continue to have full access to. You can cancel a paid subscription at any time under the Subscription Terms, with no lock-in beyond the current month.

8.3 Your Australian Consumer Law rights come first

This guarantee is offered in addition to, and does not limit, replace or exclude, any rights or remedies you have under the Australian Consumer Law (ACL), including the consumer guarantees that apply automatically and cannot be excluded. If the Hub fails to meet a consumer guarantee, your ACL remedy applies regardless of anything in this Section — including outside the 90-day window. Where the guarantee in 8.1 gives you more than the ACL would, you get the benefit of the guarantee; where the ACL gives you more, you get the benefit of the ACL.

9. Acceptable use

Don't use the Hub to break the law or hurt people. Specifically, you agree not to use the Hub to:

Send spam (messages that breach the Spam Act 2003 (Cth)).
Send messages to numbers on the Do Not Call Register.
Store or transmit content that is unlawful, defamatory, misleading, harassing, infringing of someone else's IP, or that contains malware.
Store sensitive information as defined by the Privacy Act 1988 (Cth) — including health information, biometric data, criminal records — unless you have your own lawful basis to hold it and have told us in writing.
Reverse-engineer, copy or resell the Hub itself.
Share your account access with parties outside your business.

If we have a reasonable belief you're breaching this section, we may suspend the Trial after giving you notice and a chance to fix the issue. If we suspend, we'll still honour your data export rights under Section 6.

10. Service availability during Trial

We aim to keep the Hub running well, but the Trial is provided on a reasonable-efforts basis. There is no formal Service Level Agreement (SLA) during the Trial. If the Hub has significant downtime during your Trial (more than 4 hours in a single day) and that downtime affects your evaluation, email us — we'll usually extend the Trial by an equivalent number of days.

We don't guarantee the Hub is fit for any specific purpose beyond what we've described.

11. Privacy and data handling

We collect, store and use your personal information in line with the Australian Privacy Principles (APPs) and our Privacy Policy.

We collect your name, email, phone, business name, payment card details (held by our payment processor, not by us directly — see below), and the data you bring into the Hub during migration and use.
We use it to deliver the Trial, follow up about it, and (if you've agreed) send you marketing.
We store it in our CRM (the GoHighLevel platform). GoHighLevel is a US-based platform and your data may be processed overseas. This counts as cross-border disclosure under APP 8.
You can ask to access, correct or delete your personal information at any time — email privacy@jrdigitalservices.com.au.
If you think we've mishandled your data, complain to us first. If we can't resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC).

12. Limitation of liability

To the maximum extent allowed by law:

The Trial is provided as is. We make no warranties about specific outcomes, time savings, lead volumes, or revenue.
Our total liability to you for anything connected to the Trial is limited to AUD $100 or the amount you paid for the Trial (which is $0), whichever is greater.
We are not liable for indirect or consequential losses — lost profits, lost opportunity, lost goodwill, lost data (beyond our obligations in Sections 5 and 6).

Nothing in this section excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (including consumer guarantees that apply automatically). Where the ACL gives you a right that can't be excluded, that right applies, and the limit above does not override it.

13. Changes to these Terms

We may need to update these Trial Terms over time — usually because we've improved the Trial offer, or to reflect a change in law.

If we change these Terms in a way that materially affects you during your active Trial, we'll:

Email you at the address on file at least 14 days before the change takes effect.
Tell you what's changing and why.
Give you the option to cancel your Trial with no obligation if you don't accept the change.

For minor changes (typo fixes, clarifications), we'll just update the document and bump the "last updated" date.

We will not make a change that retrospectively reduces rights or remedies you've already earned during your Trial.

14. Governing law

These Terms are governed by the laws of South Australia, Australia. You and JRDS submit to the non-exclusive jurisdiction of the courts of South Australia.

If a dispute arises, we agree to try to resolve it directly first — email trial-support@jrdigitalservices.com.au with a clear description of the issue. If we can't resolve it within 30 days, either of us can take the matter further.

15. General

Entire agreement. These Trial Terms, plus our Privacy Policy and any document we expressly link from these Terms, are the whole agreement between us about the Trial.
Severability. If a court finds part of these Terms unenforceable, the rest still applies.
No assignment by you. You can't transfer your Trial to another business or person without our written consent.
Notices to you: by email to the address on your account.
Notices to us: by email to trial-support@jrdigitalservices.com.au.

Document version: v1.4 — last updated 20 May 2026
Contact: trial-support@jrdigitalservices.com.au